Refund Policy

🛑 All Sales Are Final

 

 

Due to the personal and hygienic nature of our products, all sales are final. We do not offer returns or exchanges.

 

 

📦 Damaged or Defective Products

 

 

If your item arrives damaged or defective, please email support@shinystepsxo.com within 48 hours of delivery.

Include your order number and a clear photo of the item. If eligible, we’ll send a replacement or issue store credit.

 

 

❌ Missing Items

 

 

If something is missing from your order, contact us within 48 hours of delivery. We’ll verify and ship any missing item if confirmed.

 

 

🔒 Order Cancellations

 

 

Orders cannot be canceled once they’ve been processed or shipped. Please review all details carefully before submitting payment.

 

 

🚫 Non-Refundable Items

 

 

• Gift cards

• Promotional items

• Items purchased during a sale

 

 

These items are non-refundable and non-exchangeable.

 

 

🔁 Policy Updates

 

 

Shiny Steps XO reserves the right to update or modify this policy at any time without prior notice. Check this page for the latest updates.